COVID-19 Winter Protocols

Updated: Tuesday, September 25, 2020

What is the Resort doing for COVID-19 safety and prevention?

James Shalman “We are planning our winter season with Covid precautions for our guests and our staff’s safety in mind.   While we would like to operate close to normal you should expect Covid precautions to affect our daily operations.  Covid precautions will cause larger lineups due to social distancing, especially in areas where congestion occurs. With that in mind we have come out with a plan to protect our guests and staff in relation to Covid.  While there may be some inconveniences we hope our customers will understand that this is for their own safety and for the safety of our staff.”

There will not be any reservations required to ski or snowboard at Apex Mountain Resort throughout the season.   There will not be a daily cap on rider visitation or a limit on season pass sales.

Refunds

If the Resort is forced to close due to Covid: Season Pass holders will receive a refund, based on our refund policy, regardless if the refund option was purchased or not.  If the Resort is forced to close due to Covid prior to the season start there will be a 100% refund or roll-over of your season pass.  Based on a percentage of the purchase price, refunds will be given if we are forced to close due to Covid as follows: until December 31 75%, January 31st 60%, Feb 28th 30%, and March 15th 10%.  Our Refund Policy for Season Passes will remain, as in years past, as an option to purchase insurance on your season pass in case you get sick, injured or have a job transfer that does not allow you to use your pass for the winter.  The optional Season Pass insurance does not pertain to Covid.   

The Resort will be implementing physical distancing, self-screening, and increased cleanliness and sanitization throughout the Resort.  We will continue to follow all Interior Health and Provincial Government regulations related to Covid. These Policies are subject to change due to recommendations and best practices within the industry and as mandated by local, provincial and federal government bodies.

Our policies may need to be adjusted or change completely as the Covid situation changes in our Province.  Below is a list of current guidelines on how we plan to operate this winter season.  We hope this information helps you to be prepared for your experience at Apex Mountain Resort so we can work together to provide a safe and enjoyable day for all.

Outdoor Operations

Both Staff and guests will be required to wear masks or face coverings at all times in lift lines, loading the chair and unloading the chair and are recommended when walking through the Village. Appropriate masks and face coverings are defined as any material that covers the face and nose adequately. This can include neck warmers, Buffs, non-medical masks, disposable masks, and other coverings. Due to the mandated face coverings, lift corrals can remain the same. Guests will be asked to ride chairlifts only with the people they have arrived with (your bubble).  Singles can ride the Quickdraw Highspeed Quad with 2 singles per lift, sitting on opposite sides of the chair.  For the Triple Chair and T-Bar, singles can ride by themselves and others can ride to the lifts full capacity with those in their bubble. The Magic Carpet already has spacing of loading two meters apart, riding single, and each person facing forward.

Ski Patrol

The Ski Patrol team treats trauma patients ONLY.  If you feel you may have symptoms of Covid do not come to the Infirmary asking for help.  Stay home and isolate or go to Penticton for a test.  Guests will be asked to wear masks before being treated by ski patrol, patrol will also be wearing masks while attending to any injuries.

Snow School and Rental Shop

The Snow School’s focus is to deliver the lesson product as safely as we can to our customers. Programs and lesson protocol are being modified with details to be published by October 15th.  Lessons must be booked in advance and all students must self-screen before each lesson.  Face coverings will be mandatory during all lessons from the students as well as the instructors. Class size will be reduced to avoid larger groups.

Day care services will be suspended, children under the age of 5 will not be able to take lessons due to the physical assistance they can require.

Rentals will be available to guests who book ahead (24 hour minimum) either online or over the phone.  Rentals will be pre-set and ready for your arrival.  Face Coverings will be required in the rental shop at all times.  The Rental Shop layout will involve a one direction flow, to a separate exit. Please be mindful of social distancing, hand sanitization stations and please be patient as we attend to your needs.

Tickets

If you plan to ski or board for more than 8 days this season, an early bird season pass is the best value for you. There will be no mall sale or ski swap to purchase or pick-up your season pass this year. Season passes can only be purchased online at apexresort.com or by picking up a season pass form at Freeride Boardshop or Pentagon Boardshop in Penticton. You can purchase a season pass over the phone at 1-877-777-2739 or 250-292-8222 or in person at Apex Mountain Resort in the administration office from 8:30 to 3:30 pm.

Daily Lift Tickets do not require reservations in advance and will not have a daily limit.  Lift Tickets can be purchased at the Ticket Windows at the Administration Office or from the Rental Shop and Snow School desk.

Face coverings will be mandatory in lift ticket lines, season pass pickup lines and in the administration office.

Restaurants

We are following the protocols and mandates as set out by the Ministry of Health. They are subject to change without notice. All indoor food facilities will have their table volume reduced, and social distancing measures in place.

Increased sanitization measures will be in place.  Servers will be wearing masks.

Customers are not required to wear masks.

Closing times will be governed by the Liquor Control Board and Provincial regulations.

Guest Services and Resort Amenities

All resort amenities are planned to be open during our normal hours of operation.

However, due to Covid, expect social distancing measures to be in place. 

The Hockey Rink will be open with the change rooms removed, due to the confined space and the lack of the ability to control social distancing.  Boot/skate change benches will be located at the entrances to the rink and the skating loop.

The hockey rink and the ice skating adventure loop will be open from 9 am to 10 pm.

Tube Park: The Tube Park will be open on Friday nights from 4 pm to 9 pm and on Saturday from 10 am to 9 pm and Sunday from 10 am to 3 pm.  Please keep social distancing in mind, groups can tube together in their own bubble.

The Mountain Shop and Ski/Board Repair Shop

The Mountain Shop will have guest and staff hand sanitizing stations, mandatory mask wearing and limited number of customers in the store at any one time. The Repair Shop will be open but limited by the number of people in the store. 

Arrival at the Resort

  • Hand washing and sanitization stations are available throughout the resort.
  • Regular sanitization of surfaces and increased daily sanitization protocols.
  • Glass sneeze guards installed at all counters where customers and staff interact.
  • Wash or sanitize your hands often.
  • Practice physical distancing of a minimum ‘2m (6ft).
  • Avoid touching your face.
  • Face coverings are recommended outside in the village and will be mandatory inside resort buildings such as the Administration Office, Rental Shop, SnowSchool, The Mountain Shop, public washrooms or inside common areas, in all lift lines and while riding all lifts.